Connecting
The approval page says the link has expired
The approval page says the link has expired
Approval links work for 30 minutes, and stop once you’ve approved or the bot gives you a newer one. Tap Get a fresh link on the page, or send
/start connect to your bot.Telegram didn't open after I approved
Telegram didn't open after I approved
The page shows a one-time code such as
ABCD-EFGH. Send it to your bot from your own Telegram account. It works for 60 minutes.The page asks me to deposit first
The page asks me to deposit first
Hyperliquid has never seen this wallet. Deposit USDC on Hyperliquid with it first, then open the link again. On testnet, the faucet only pays wallets that have deposited on Hyperliquid mainnet.
The page asks for my main wallet
The page asks for my main wallet
You connected an API wallet, a vault or a sub-account. Switch your wallet to the main account you use on Hyperliquid.
The page asks me to use a regular wallet
The page asks me to use a regular wallet
Smart-contract wallets can’t connect, because the bot can’t check their signatures. Use a regular wallet such as MetaMask.
There's no wallet on my phone
There's no wallet on my phone
Tap 🦊 Open in MetaMask app in the bot instead of 🔗 Open approval page. The page then opens inside MetaMask, where your wallet is available.
Trading
My order is outside my community's limits
My order is outside my community's limits
Your community sets the markets, the highest leverage and the largest order. Pick a smaller size or lower leverage.
A trade was refused because my key expired
A trade was refused because my key expired
Your trading key lasts up to 180 days. Follow the renewal steps the bot shows, or see Renew your trading key.
Lance Trade says to use a different leverage
Lance Trade says to use a different leverage
Hyperliquid keeps one leverage per market. With a position or resting orders in that market, new orders must use the same leverage. Tap Use Nx where it’s offered.
My bot says it's paused
My bot says it's paused
Your community owner has paused trading. You can still cancel open orders, take profits and stop losses in Lance Trade, and sign browsers out. Resting orders stay on Hyperliquid and can still fill. You can always manage your positions directly on Hyperliquid with your wallet.
Lance Trade
The sign-in link doesn't work
The sign-in link doesn't work
Sign-in links work once, for 10 minutes. Tap 🌐 New link in the bot, or Get a new link in Lance Trade.
I was signed out
I was signed out
Sessions end after 30 days, when you sign out, when you remove access or connect a different wallet, or when a browser is signed out from 🖥 Devices. Sign in again from your bot.
I see a sign-in I don't recognise
I see a sign-in I don't recognise
Tap Sign out this browser on the bot’s message, or Sign out everywhere in 🖥 Devices. If you think someone has your Telegram account, also tap Remove access.
Risk warning. Trading perpetual futures with leverage is high risk. Prices can move fast and you can lose all the money you put in. Lance is software: it does not give investment advice, manage money or trade on anyone’s behalf. Trades are executed on Hyperliquid, a third-party exchange that is not affiliated with Lance. Lance is not available to persons in the United States, the United Kingdom and sanctioned countries. Nothing on this site is an offer or solicitation where it would be unlawful. Full risk disclosure